Key Features of the Epygi Cloud Telephone System

Hosted PBX Service: Provides a cloud-based IP PBX solution and allows businesses to transition from on-premise systems.

Call Management: Includes call transfer, music on hold, call routing, audio conferencing, and auto attendant with customizable scenarios.

Customizable Extensions: Tailored extensions for different departments.

Auto Attendant: Efficiently routes incoming calls.

Call Recording: Enables recording of calls for compliance and quality control.

CRM Integration: Integrates with CRM systems to enhance customer interactions.

Mobile App (eQall): Allows VoIP calls from smartphones and computers.

Softphone Capabilities: Use of computers and mobile devices as phone extensions via Epygi's eQall softphone.

SMS/WhatsApp Messaging: Messaging capabilities through the eQall application.

User Monitoring: Provides analytics and reporting tools.

ecMON Monitoring & Management Portal: Cloud-based monitoring and management.

Automatic Fail-Over: Ensures minimal downtime.

Scalability: Scales from small to large enterprises.

Remote Provisioning: Simplifies phone configuration.

Call Center Features: Includes ACD, Barge-In, and other call center functionalities.

Key Considerations: Epygi focuses on providing solutions through integrators and resellers, offering a range of on-premise and cloud solutions.